Seasonal Shelter Support Staff & Driver

Victoria Native Friendship Centre

Position: Seasonal Shelter Support Staff & Driver

5-month term

There is a critical importance to this role of a lived understanding of Indigenous communities, history, values, and culture, and in keeping with the BC Human

Rights Tribunal pursuant to s.42(3) of the Human Rights Code, preference may be given to Indigenous applicants. Please self-identify in your cover letter.

The Client Support Positions are the first line of contact at the VNFC Shelter. They help support the success of the Shelter by setting a welcoming and hospitable tone during the check-on process. Working with the volunteers, coordinators, greeters and others, Client Support Staff foster a culture of safety, both physical and emotional. They also respectfully ensure clients are aware of the parameters of behavior and how access to services, such as laundry and shower schedules. The Client Support Staff report directly to the Shelter Coordinators, and on occasion the Shelter Team Lead.

DUTIES: (include the following and not limited to)

• Provide a warm and welcoming environment for all Shelter Guests
• Check in with Shelter Guests as they arrive, assist with paperwork involved in intake
• Assist clients in having a successful time at VNFC, by supporting them to understand the policies of the Shelter
• Help clients build connections and support access programming at VNFC or through other partner agencies throughout the region
• Participate in team meeting and training, including debrief of critical incidents
• Completing record keeping as requested by the coordinator and team lead
• Sort, store, and access donations and to provide supplies as needed to clients
• Maintain necessary supplies in site room; do regular inventory and order supplies as needed
• Assist with meal distribution, which may at times require assembly
• Regular safety checks in washrooms, showers, laundry, and all other areas of the facility
• Driving for client pick up and/or drop off
• Support a positive working environment, sharing knowledge and experience with the team
• Work within the parameters of health and safety with regard to communicable disease protocols
• Regular and consistent sanitization of surface areas in line with communicable disease protocol

KNOWLEDGE, SKILLS, AND QUALIFICATIONS:

• Compassion, Kindness, and Curiosity
• Cooperative, friendly, and helpful attitude with clients and co-workers. Ability to work closely with other employees to ensure a positive, constructive environment within the program or department, and throughout the agency
• Working knowledge of community resources
• Effective boundary setting skills with both clients and co-workers
• Ability to form professional relationships with Shelter Guests, as well as colleagues and representatives from other organizations
• Ability to work under pressure
• Experience in crisis intervention, conflict resolution, and de-escalation
• Understanding barriers faced by those who are homeless, have problematic substance use or are living with mental health issues.
• Outreach experience an asset
• A sound knowledge of the issues facing Indigenous Peoples
• Knowledge of local First Nations Communities and culture desired
• Experience working with Indigenous communities an asset
• Physical requirement - physical activity is required for this position, including positioning mattresses, carrying equipment, distributing food, and constant sanitization. Workers must always wear a facemask in public areas and wash their hands regularly. Antisocial hours including evenings and overnight shift
• Must provide current vulnerable criminal record check
• Valid driver's license required, with some exceptions
• Valid First Aid, Food Safe level 1, WHIMIS
• Lived experience will be considered

SALARY RANGE: $24.00/hour

HOURS: Full and Part time shifts available. Please note all work is during anti-social hours and under averaging agreement.

Please submit your resume and cover letter ‘Attention of':

Ron Rice, Executive Director

admin@vnfc.ca

Contract pending funding agreement. Those willing to be on call should also apply.

Applications will be considered as they arrive.

Closing Date: Until Filled

To meet us in person, please come and see us at The Black Press Career and Post-Secondary Education Event.

- Free Admission
- Bring Your Resume
Thursday February 23rd, 202311:00 AM - 3:00 PMBay Street Armoury715 Bay Street, Victoria, BC
(1151042h)