Intake Case Manager
- Employer
- Manulife
- Location
- Division No. 3, Newfoundland and Labrador
- Salary
- To be determined
- Posted
- February 2, 2023
- Closes
- February 8, 2023
- Ref
- 004ec3f891f3
- Function
- Operations
- Contract Type
- Permanent
- Hours
- Full Time
Working Arrangement
At Home
Job Description
You obsess about customers, listen, engage and act for their benefit You think big, with curiosity to discover ways to enable business outcomes You thrive on a team You take ownership and build solutions, focusing on what matters You do what is right, work with integrity and speak up You share your humanity, helping us build a diverse and inclusive work environment for everyone
Working Arrangement
Remote
The opportunity
Manulife's Wellness, Disability and Life Team is looking for Intake Case Managers in our Toronto office.
As a Case Manager, you will be required to support our plan members across Canada through illness, recovery and return to work by providing them with disability benefits and proactive case management focused on return to work. The role involves applying critical judgment when determining whether to issue disability payments, strong analytical skills when reading contractual wording and medical information, prioritizing and actioning tasks daily and a considerable amount of telephonic communication.
Responsibilities
Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times. Actioning daily administrative tasks that would include responding to emails and telephone calls within 24 hours, actioning tasks associated with caseload and sending out correspondence. Assessing claims based on contractual, medical, and vocational barriers. Developing strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialist and medical consultants) to drive cases to successful return to work or job ready resolution. Writing letters to communicate pertinent benefit related information based on analytical reasoning. Demonstrating resiliency, empathy and compassion when listening and communicating with plan members that may involve delivering difficult claims related decisions.
Qualifications
Bachelor's degree in a healthcare program or equivalent The ability to make difficult decisions within tight time constraints Disability management and/or Group Benefit knowledge, an asset Background in a health-related field, would be an asset At ease with both incoming and outgoing calls Strong organization and prioritization skills required to manage different type of tasks Excellent communication skills in both French and English, would be an asset
Our commitment to you
We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.
To set you up for success, you will participate virtually in our extensive paid training program, which will provide you with the necessary education, tools and resources required to perform the Case Manager role. While in training, you will be surrounded with colleagues who have your best interest at heart and will continue to support you as you gain your autonomy.
#LI-Remote
#M-CA-IN-CM
At Home
Job Description
Working Arrangement
Remote
The opportunity
Manulife's Wellness, Disability and Life Team is looking for Intake Case Managers in our Toronto office.
As a Case Manager, you will be required to support our plan members across Canada through illness, recovery and return to work by providing them with disability benefits and proactive case management focused on return to work. The role involves applying critical judgment when determining whether to issue disability payments, strong analytical skills when reading contractual wording and medical information, prioritizing and actioning tasks daily and a considerable amount of telephonic communication.
Responsibilities
Qualifications
Our commitment to you
We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.
To set you up for success, you will participate virtually in our extensive paid training program, which will provide you with the necessary education, tools and resources required to perform the Case Manager role. While in training, you will be surrounded with colleagues who have your best interest at heart and will continue to support you as you gain your autonomy.
#LI-Remote
#M-CA-IN-CM