Bilingual Credit Management Resolution Officer (Part-Time) - Remote | Chargé(e) bilingue de résoluti

Description
This is a nationwide opportunity. RBC provides full flexibility to work remotely. Candidates are welcome to apply from anywhere in Canada What is the opportunity? You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways. If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long-term career within RBC. This is a part-time and shift oriented role with an opportunity to work from home. As Canada's leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role. What will you do?

Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering and resolving client financial concerns

Educate & provide advice to clients in order to meet their financial needs, while providing tailored short and long terms credit solutions

Educate and assist clients with using RBC digital capabilities

Resolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBC.

Contribute to team results by supporting all colleagues to be successful in meeting client needs

Cultivate and maintain relationships with partners to work as one RBC

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

What do you need to succeed? Must-have

Ability to work independently in a structured environment, as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem-solving skills and must be able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)

Proven interpersonal, communication and problem resolution skills

Proven ability to build rapport while offering the right solutions for our clients while mitigating risk

Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns

Bilingual French and English (oral and written)

Availability to work a minimum of 15.5 hours per week including two 4 hours shifts (mornings or evenings) between Monday to Friday 8:00AM - 9:00PM and 7.5 hours shift every Saturday between 8:00AM to 4:00PM

Nice-to-have

Past experience in a customer service role where you provided a variety of needs-based solutions

Experience working in a team and metrics-based performance environment

Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry

What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable

A world-class training program in financial services

Excellent career development and access to a variety of job opportunities across business and geographies

Leaders who support your development through coaching and managing opportunities

Work in a dynamic, collaborative, progressive, and high-performing team

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.
Job Summary
Address:
MONCTON, New Brunswick, Canada
City:
CAN-NB-MONCTON
Country:
Canada
Work hours/week:
15.5
Employment Type:
Part time
Platform:
Personal and Commercial Banking
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2022-12-21-08:00
Application Deadline:
2023-04-30-07:00
I nclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.