Warehouse & Receiving Manager

SUMMARY

The Warehouse & Receiving Manager leads a small team of 2-3 people. The position has a key role in ensuring that products are received, verified, stored, and transported to the sales floor or in the warehouse in a safe and efficient manner. The Manager is also responsible for keeping the warehouse neat, tidy, and well maintained. This position includes a lot of lifting and carrying.

RESPONSIBILITIES & TASKS

Customer Service

• Provides the team with the necessary supporting processes to enhance the overall customer experience within the store through:
  • Maintaining housekeeping disciplines in the warehouse in order to facilitate location of products by all staff.
  • Responding to and handling customer and staff inquiries, requests, and concerns in a timely manner.

Operations

• Receives, scans, verifies, and stores all incoming and overstock products according to established procedures and policies.
• Ships returns and completes proper paperwork.
• Reconciles inventory differences.
• Prepares merchandise for filing, sorts and fills merchandise carts for the retail floor.
• Is responsible for garbage disposal, cardboard recycling, and the disposal of broken products in accordance with store policy.
• Processes damaged and returned claims.
• Repairs broken packages as needed.
• Reports stolen and damaged goods to Management.
• Operates computer and scanning tools, and enters all relevant coding in Canadian Tire systems.
• Handles dangerous goods and hazardous products according to established procedures.
• Plays an active role in the warehouse team by openly sharing opinions and ideas on how to improve the warehouse, and by participating in meetings and all training as required.
• Engages in learning activities and listens to feedback to improve their own abilities.
• Complies with company, store, and warehouse policies.
• Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
• Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
• Completes other tasks, as required.

REQUIREMENTS

• Ability to work with minimal supervision.
• Basic math and computer skills.
• Ability to work in other areas of the store is an asset.
• Certification in operating warehouse equipment is an asset.
• Work experience in a warehouse/distribution environment, in a Canadian Tire store, is also considered an asset.

REQUIRED SKILLS & ABILITIES

Successful candidates will demonstrate the following competencies:

• Strong belief in the Canadian Tire Values of honesty, integrity, and respect.
• Results-oriented individual.
• Effective written and oral communication skills.
• Ability to complete detail oriented retail tasks according to instructions and to demonstrate responsibility for outcomes.
• Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
• Ability to resolve retail and/or customer issues.
• Ability to adapt and cope with challenging and changing situations.
• Positive attitude, punctuality, and solid work ethic.

POTENTIAL CAREER OPPORTUNITIES

• Next levels: Merchandiser, Supervisor, Warehouse Manager and Promotions Manager.
• Other retail, customer service and management opportunities in a large network of more than 485 Canadian Tire stores across the country.
• Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark's, FGL Sports Ltd, Canadian Tire Corporation Limited, and Canadian Tire Financial Services).

PHYSICAL DEMANDS & WORKING CONDITIONS

In compliance with the store's Health and Safety Policies and Procedures:

• Standing/walking for 8 hours.
• Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy".
• Lifting and turning repeatedly throughout the shift.
• Lifting and twisting above the shoulder, from the floor to shoulder, and floor to waist.
• Ability to go up and down a ladder and stairs while carrying merchandise.
• Walking and carrying things at the same time and pushing/pulling, as required.