Field Service IT Technician

Job description
Vodastra Technologies is seeking a Field Service IT Technician to join our team! You will resolve computer-related issues for your clients.

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions

Qualifications:

• Previous experience in IT, customer service, or other related fields.
• Strong troubleshooting and critical thinking skills.
• Printer/copier and laptop/desktop experience, technical training, or equivalent combination of education and technical experience.
• Computer skills including Microsoft Office Products, networking, and internet browsers.
• Knowledge of using diagnostic tools, service aids, and product schematics, to assess and resolve equipment and system failures
• Ability to maintain and complete accurate record keeping and processing of paperwork.
• Must work well independently, as well as follow directions.
• Able to handle more than one responsibility at a time.
• Able to work under deadline pressures.
• Strong communication skills, organizational skills, and time Management.
• Ability to build rapport with clients.
• Positive and professional demeanor

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